What Clients Say
Honest feedback from businesses that have been through the process
These are genuine accounts from owners who went through a Firm Footing Session or Built-On Integration. We present them as they were given — including the parts that were not entirely smooth.
← Back to Home120+
Businesses consulted
4.7
Average satisfaction score
94%
Found the assessment useful
8 yrs
SME advisory experience
Client Experiences
What clients have shared with us
Wei Han Lim
Owner, electrical trade firm, Jurong
"I went into the Firm Footing Session not really expecting much. The written summary was more useful than I anticipated — it named three specific things we were doing manually that could reasonably be assisted by an AI tool. The effort estimates were realistic and I appreciated that one recommendation was simply 'not worth it for a firm your size'."
May 2025
Siti Rahayu binte Othman
Director, administrative services, Toa Payoh
"The Built-On Integration took about three weeks in total. The staff walkthrough was done at a pace our team could follow and the written notes are still pinned in our shared drive. There was one tool that did not behave as expected in the first week — the support window meant it was sorted without any additional cost. Four stars because the initial discovery phase took slightly longer than planned, but I understood why once we got into it."
April 2025
Tan Kok Wee
Principal, logistics company, Woodlands
"I have been on the Solid Ground Retainer for four months. What I value most is the quarterly summary — it is a one-page document that tells me plainly what the tools are doing, what was adjusted, and whether the costs are still sensible. I do not have to track this myself. The weekday support access has been used twice for minor things."
May 2025
Priya Venkatesan
Co-owner, bookkeeping practice, Clementi
"My concern going in was that AI tools would confuse our clients or produce errors we would not catch quickly enough. The session addressed this plainly — some of our concerns were valid, and a couple of tools we had heard about were simply not recommended for our context. That honesty made us more confident about the one area where we did proceed."
April 2025
Muhammad Faisal bin Rashid
Manager, small retail chain, Tampines
"We used the Built-On Integration for a communication drafting assistant. Setup took the time stated. Our staff adjusted to it faster than I expected — the written reference notes helped a lot. The support period gave us comfort that we had somewhere to turn if things shifted. Would consider the retainer next year."
May 2025
Lena Xu Meiling
Founder, interior design studio, Novena
"The session was the first time someone had actually sat with me and mapped out where our time was going each week before suggesting anything. The resulting document was clear and direct. I have since passed it to my accountant who confirmed the effort estimates looked reasonable. Good starting point."
May 2025
Case Studies
Three engagements, described plainly
Logistics Firm — Woodlands (12 staff)
Solid Ground Retainer — commenced March 2025
Challenge
The owner was spending around 90 minutes each day on standard client communication — updates, delivery confirmations, and follow-up messages that followed a consistent pattern but required individual attention.
Solution
A Built-On Integration connected a drafting assistant to the existing messaging workflow. The tool generates first drafts of common message types; staff review and send. Configuration took nine working days.
Outcome
Communication time reduced by approximately 55 minutes per day. Staff required two adjustment sessions in the first fortnight. The Solid Ground Retainer keeps the tool tuned as message volumes change quarterly.
"The volume of routine messages we handle has not changed — but the time it takes has." — Tan Kok Wee
Bookkeeping Practice — Clementi (4 staff)
Firm Footing Session — February 2025
Challenge
Two partners were researching AI document handling tools but felt uncertain about data privacy implications and whether any existing tool would be accurate enough for a regulated context.
Solution
A Firm Footing Session reviewed their current document handling workflow and assessed three specific tools against PDPA considerations. Two tools were not recommended for regulated document types. One was assessed as low-risk for a specific internal process.
Outcome
The partners left with a written assessment and one specific, bounded recommendation. They chose not to proceed to integration immediately — but said having the written summary meant they could return to the decision at a later date with a clear record of the assessment.
"We came in with concerns and left with a document that addressed them directly. That alone was worth the cost." — Priya Venkatesan
Retail Chain — Tampines (3 outlets)
Built-On Integration — April 2025
Challenge
Customer enquiries across three outlet channels were handled inconsistently — different staff, different tones, variable response times. The manager wanted a way to standardise without removing the personal element.
Solution
A Built-On Integration set up a drafting assistant that generates consistent response templates for common enquiry types. Staff at each outlet retain full control over what is sent — the tool drafts, the person decides.
Outcome
Response consistency improved noticeably within the first month. Average enquiry handling time dropped from around 8 minutes to 3–4 minutes per message. Staff at the busiest outlet adopted the tool fastest; the others followed by week three.
"Our staff adjusted faster than I expected. The reference notes helped a lot." — Muhammad Faisal
Reach Us
Get in touch to discuss your situation
Phone
+65 6938 2517Office
80 Raffles Place, #22-10, Singapore
Hours
Mon–Fri 9am–6pm
Sat 10am–1pm
Credentials
Professional recognitions
SME Digital Readiness Recognition
Singapore Business Federation aligned — 2024
PDPA Practitioner Certified
Personal Data Protection Commission of Singapore — 2023
Member, Small Business Network SG
Trusted Advisor community recognition — 2024
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